07470 697895 / 01797 253103

FAQ's

Are there any restrictions?
Legally you must be 14 years old to ride an ebike.

What riding experience do I need?
You only need to be able to ride and control a bicycle.

Do I need to be fit to take one of your tours?
No you don't because the joy of ebikes is that they iron out the hills for you. You increase / decrease the power assist depending on how you're feeling.

What do I need to bring with me?
You must provide some form of ID.

Will it all be country trails and lanes?
95% of our guided tours are on county lanes and trails with a small section being on main roads.

What happens if it's raining?
The guided tour will still take place unless the conditions are that bad that they are unsafe.

What if I need to cancel?
Cancellations must be made 72 hours in advance of your booking and sent to info@rotherrides.co.uk. Refer to our Terms and Conditions for our charges.

How long are your tours?
We run different length tours, please see our Bookings page for more information.

Will you wait for me if I'm running late?
No I'm afraid we won't. We run to a strict timetable and recommend that you arrive at Rother Rides 15 minutes prior to your tour beginning to try out your bike. Failure to turn up will be considered a ‘no show’ and no refund will be issued.

How do I book a tour?
Please use our Booking Form or alternatively ring our office on 01797 253103 or 07470 697895 between 9am and 5pm.

Do I need to book in advance?
Yes you need to book tours in advance. Cycle hire doesn't have to be, but we recommend that you book in advance.

Do I need to pay in advance?
Yes you do for one of our Guided Tours. All pre booked cycle hire must be paid in advance.

What personal safety equipment do you supply?
No safety equipment is needed for riding a bike in the UK but we recommend that you wear a helmet which we will provide for you and we also have hi-vis vests available.

What shall I wear?
Wear clothes that are comfortable and appropriate for the weather. Our tours are cross country so we would recommend wearing trainers or walking shoes.

Do you do group bookings?
Yes we do, we can take groups of up to 10 people out.

What happens if I have a puncture while hiring a bike?
All bikes are provided with a puncture repair kit and all tyres are impregnated with Anti Puncture Glupe. However, it is your responsibility to bring the bike back to us.